About us

The address of our website is: https://smartcamper.it.
For any communication regarding personal data, you can contact us by email at: info@smartcamper.it.

What data we collect

We collect and process personal data when:

  • Create an account or place an order.

  • You subscribe to our newsletter (if available).

  • Interact with our site (contact forms, comments).

  • Browse our site (via cookies and analytical tools).

Data may include:

  • First and last name

  • Email address

  • Billing and shipping address

  • Payment data (securely processed via Stripe or WooPayments)

  • Telephone number (if provided)

  • Technical navigation information (IP, user agent, cookies)

The data you provide when subscribing to the newsletter (such as name and email) are collected with your consent and used to send you informative and promotional communications via Mailchimp.

How we use your data

We use personal data for:

  • Manage orders, payments and shipments.

  • Create and manage your customer account.

  • Providing customer support.

  • Send you service communications (e.g. order or account updates) or promotional communications via newsletters, only if you have given your explicit consent. Newsletters are sent via the Mailchimp platform.

  • Improve your experience on our site (anonymous analysis via Google Analytics).

How we protect your data

  • Payment data are securely processed via external systems (Stripe/WooPayments) and are not stored on our servers.

  • Our site uses SSL certificates to protect communications.

  • Only authorised personnel have access to your personal data.

Data Sharing

We do not sell or give your data to third parties, except:

  • Payment providers (Stripe, WooPayments)

  • Technical service providers (hosting, email)

  • Email marketing provider (Mailchimp - The Rocket Science Group LLC, USA), for managing and sending newsletters, subject to the user's consent.

  • Legal Obligations

Cookies and tracking tools

We use technical and analytical cookies (e.g. Google Analytics) to improve the functioning of the site and the browsing experience.
See our Cookie Policy for further details.

Interaction with social networks and external platforms

Our site uses social buttons and widgets that allow interaction with external social networks.
Even if you do not interact directly with buttons or widgets, social networks may collect navigation data related to the pages you visit.

In particular:

Data collected through these tools are processed directly by external platforms according to their respective privacy policies.

Your rights

At any time you can:

  • Request access, modification or deletion of your data.

  • Withdraw consent to data processing.

  • You object to processing for direct marketing purposes.

  • Request data portability.

To exercise your rights you can write to info@smartcamper.it.

Where your data is stored

Data are stored on secure servers located within the European Union or in countries that guarantee adequate levels of protection.
Some data (e.g. name and email for marketing purposes) may be transferred to and stored on Mailchimp servers located outside the European Union. Mailchimp adheres to standard contractual clauses approved by the European Commission to ensure an adequate level of personal data protection.

Newsletter and withdrawal of consent

Data are stored on secure servers located within the European Union or in countries that guarantee adequate levels of protection.
Some data (e.g. name and email for marketing purposes) may be transferred to and stored on Mailchimp servers located outside the European Union. Mailchimp adheres to standard contractual clauses approved by the European Commission to ensure an adequate level of personal data protection.

Comments

When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor's IP address and browser user agent string, to facilitate spam detection.
An anonymised string created from your email address (called a “hash”) can be provided to the Gravatar service to see if you are using it.
The Privacy Policy of the Gravatar service is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is publicly visible in the context of the comment.

Media

If you upload images on the website, we advise you to avoid uploading images that contain position data (EXIF GPS).
Site visitors may download and extract location data from images uploaded to the site.

Last updated 29/04/2025